General conditions
Disclaimer
All information on this website is intended for professionals such as (para)medical professionals and staff of drugstores, health stores and gyms. All information has been carefully collected and describes the dietary supplements and its contents.
It is not intended to replace the advice of one’s own physician or specialist or any information on or in any product packaging or label. The information from this website is not intended to diagnose health problems or prescribe medication. Before using products purchased on this site, carefully read the information provided by the manufacturer of the products (on or in the package or label). Always consult your own doctor or specialist.
Copyright
Biotaris B.V. owns and operates this website and the services it offers. All contents of this website, including text, graphics, logos, buttons, icons and images, are the property of Biotaris B.V. and are protected by international copyright and trade laws. The contents of this website may not be copied, published, reproduced, processed, or used commercially.
Law applicable
Use of the Biotaris website (www.immuunlife.nl) and purchase of products from Biotaris are governed by the laws of the European Union, without conflicting with applicable Dutch laws. Any legal action or suit between you and Biotaris B.V. will occur only in Arnhem, The Netherlands.
Biotaris B.V. – Elst 09-2023
General terms and conditions food supplements Biotaris BV
Table of Contents:
Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability.
Article 4 – The offer
Article 5 – The Agreement
Article 6 – Right of withdrawal
Article 7 – Costs in case of withdrawal
Article 8 – Exclusion of the right of withdrawal.
Article 9 – The price
Article 10 – Conformity and warranty
Article 11 – Delivery and execution
Article 12 – Payment
Article 13 – Complaints procedure
Article 14 – Disputes.
Article 15 – Additional or different provisions
Article 1. Definitions
In these terms and conditions, the following definitions shall apply:
Reflection period: the period within which the consumer can exercise his right of withdrawal;
Consumer: the natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur;
Day: calendar day;
Duration transaction: a distance contract relating to a series of products, the delivery and/or purchase obligation of which is spread over time;
Durable medium: any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person offering products to consumers at a distance;
Distance contract: an agreement in which, in the context of a system organized by the entrepreneur for distance selling of products, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for communication.
Article 2. Identity of the entrepreneur
Biotaris B.V.
Director: Mr. Silvio Poell
Greveslag 23
6662 VA Elst
Tel: 0481-358942
Chamber of Commerce: 09095915
VAT no. NL 806165121B01
Article 3. Applicability
These general conditions apply to the sale regarding the food supplements offered by Biotaris BV and the related distance contract between the entrepreneur and the consumer. A reference by the consumer to their own general or purchase conditions, is expressly rejected by us. Before the distance contract is concluded, the text of these general conditions will be made available to the consumer by electronic means in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent electronically or otherwise free of charge at the consumer’s request.
Article 4. The offer
If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.
The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, they are a true representation of the products offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
Each offer contains such information that it is clear to the consumer what the rights and obligations are, which are attached to the acceptance of the offer. This concerns in particular:
- the price including taxes;
- the cost of delivery, if any;
- The manner in which the agreement will be established and what actions are necessary to do so;
- Whether or not the right of withdrawal applies;
- The method of payment, delivery and performance of the agreement;
- the manner in which the consumer, before the conclusion of the agreement, can check and, if desired, rectify the data provided by him under the agreement;
- and any other languages in which, in addition to Dutch, the agreement may be
Article 5. The agreement
The agreement, subject to the provisions of paragraph 4, is concluded at the time of acceptance of the offer by the consumer and the fulfillment of the conditions set forth therein. By placing an order, the buyer agrees to be familiar with and agree to these terms and conditions. If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm electronically the receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
If the agreement is established electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures for this purpose.
The entrepreneur can inform himself – within legal frameworks – whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to the implementation, while giving reasons.
The operator will make the information indicated below available to consumers on the website:
- A point of contact where consumers can address complaints;
- the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear indication of the exclusion of the right of withdrawal;
- the information contained in Article 4 paragraph 3 of these conditions.
Article 6. Right of Withdrawal
When purchasing products, consumers have the option of dissolving the agreement without giving reasons for 10 days. This cooling-off period starts on the day of receipt of the product by the consumer or a representative previously designated by the consumer and made known to the entrepreneur.
During the cooling-off period, the consumer will handle the product and packaging with care.
If he exercises his right of withdrawal, he will return the product to the entrepreneur in its original condition and unopened packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.
Article 7. Costs in case of withdrawal
If the consumer exercises his right of withdrawal, at most the cost of return shipment shall be borne by him.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after receiving the product in question provided the packaging is unopened.
Article 8. Exclusion of right of withdrawal
The entrepreneur may exclude the consumer’s right of withdrawal to the extent provided for in paragraph 2. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the contract.
Exclusion of the right of withdrawal is only possible for products whose packaging has been opened.
Article 9. The prize
During the validity period stated in the offer, the prices of the products offered will not be increased, except for price changes due to changes in VAT rates. The prices of the products mentioned in the offer include VAT.
Article 10. Conformity and Warranty
The entrepreneur guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and / or usability and the existing legal provisions and / or government regulations on the date of the conclusion of the agreement.
Article 11. Delivery and execution
The entrepreneur will take the greatest possible care when receiving and executing orders for products.
The place of delivery is the address that the consumer has made known to the company. Subject to what is stated about this in Article 4 of these general terms and conditions, the company will execute accepted orders expeditiously but at the latest within 30 days. Delivery times for out-of-stock products will only be approximate. If the delivery is delayed by our parcel service, such that it is beyond our control, we cannot be held responsible for it. If an order can not or only partially be carried out, the consumer will receive notice of this, no later than 30 days after he has placed the order. In this case, the consumer has the right to dissolve the contract without cost. In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 30 days after dissolution. The risk of damage and/or loss of products rests with the entrepreneur until the moment of transfer to the parcel service, or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise. Once the product is delivered, the risk lies with the consumer.
Article 12. Payment
The amounts owed by the consumer must be paid during the ordering process before the product is sent to the consumer by the entrepreneur. The consumer has the duty to immediately report inaccuracies in payment information provided or stated to the entrepreneur.
Article 13. Complaint Resolution
The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.
Complaints about the performance of the agreement must be submitted to the entrepreneur within 5 working days, fully and clearly described, after the consumer has identified the defects. Filing a complaint does not suspend the consumer’s payment obligation. Complaints submitted to the entrepreneur will be answered within a period of 10 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the operator will respond, within a 10-day period, with a notice of receipt and an indication of when the consumer can expect a more detailed response. If the complaint cannot be resolved by mutual agreement, a dispute arises that is amenable to dispute resolution.
Article 14. Disputes
Contracts between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law.
Article 15. Additional or different provisions
Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.
